Vega Line Moving and Storage Services Inc.

If I had to sum up our moving experience with Vega Line Moving in one word it would be abysmal. Zero stars out of five!

Vega Line Moving are located at #104 3870 Jacombs Rd. in Richmond B.C. and also seem to use the name Easy Way To Move. They are a totally unprofessional, irresponsible, and disreputable company. DO NOT hire them under any circumstances.

We hired this company assuming we were dealing with Easy Way To Move. In an email they sent us, as well as in their advertising they 100% guaranteed that all furniture would be covered and protected during transit. I could not find too much negative about Easy Way To Move so we hired them for a move from Edmonton to Northern Ontario.

That started what would become a painful experience that has cost my wife and I a great deal financially and emotionally. To receive the dismal service we did, and our treatment afterwards by this company is unspeakable.

Easy Way To Move which we later discovered was in fact Vega Line Moving were to pick our stuff up February 27 between 4 and 8. They did not show up until 0830 the next day.

The truck, that showed up was nearly half full and I did not foresee him getting all our stuff in that truck. At first the driver said he was going to rent a U-Haul to cover us, but that did not happen.

The driver then assured us that he will rearrange and reload his truck and get all our stuff on. Trusting that this guy knew what he was doing turned out to be a huge mistake on my part, and so the loading began. Almost immediately my wife asked about covering the furniture, to which the driver replied, “we cover in truck, we cover in truck”. As it turned out, the only furniture that was covered were both TV’s and the TV stand (which is one of the things missing). None of our dining room or living room furniture was protected in any way! The whole process took over 10 hours!!! During this time, the truck was rearranged and reloaded at least half a dozen times.

In the end, not only were they unable to fit all our stuff, they had to leave several items at our house to be picked up the following day. As we were leaving for Ontario immediately following the pickup, we were put in a position of having to impose on someone else to be there when the driver came back. He did return but left behind two round Rubbermaid barrels of garden things that we were promised would be picked up, and never were.

Our goods did not arrive in Ontario until March 26 a full month after pick up. When we saw the condition of our furniture and other items we were devastated. Our dining room table, all the chairs, living room tables, and an office desk damaged so badly they are unusable. A china cabinet that is a family heirloom and had never moved now has a big gouge in the side. The 100% guarantee of having all furniture covered and protected is an outright lie and is in fact misleading advertising. There were numerous other damages and they lost our TV stand and a good video camera in a road case. It was clear that no care at all was exercised in the moving of our stuff.

We filed a detailed claim with the company on April 03. They stopped communicating with us on April 30, some four months ago. There has been no attempt made to settle our claim, or to locate our lost items. This company has never acknowledged any responsibility for the damages they caused.

My wife and I have suffered a financial hit of over $3000 not to mention the emotional anguish we have endured because of this company. Clearly they don’t give a damn. I am a senior on a pension and cannot afford to pursue legal action so all I have at my disposal is to spread this review and to file complaints with the Better Business Bureau, The Federal Trade Commission, and the Attorney General of BC citing this company for shady business practices and false advertising.

I cannot state strongly enough, DO NOT hire this company, weather they are calling themselves Vega Line or Easy Way To Move. I do not want anyone else to have to go through what we did at the hands of this company.

Move size: 3 Bedroom Home Service cost: $2500

I was thoroughly disappointed with Vega Moving and Storage and would never use them or recommend them to anyone.  They called to arrange the pick up a day earlier than planned and that they would pay for my hotel room.  They did not pay for my hotel room.  They were 2 days later than their delivery promise because it seemed to be more important for them to do pick-ups than deliver to me.  My daughter took 2 days off work waiting for them to show up.  They constantly lied to me about delivery times trying to put me off.  With the shuffling my household effects around to do the pick-ups, I ended up with a lot of damage.  I have done longer haul moves with less damage than this one.  I had one side table completely broken in half!  I have more pictures of damage than shown. They would not pay for any repairs.  I took them to BBB but got limited compensation through that.   They charged me for large mattress bags that they used instead of shrink wrap for mattresses and couches (10 of them at $20 each), when mattress boxes and shrink wrap have always worked well in past moves, at no additional cost.  I will NEVER use Vega again.  .

Service cost: $2400

Good Services, good crew! I was very happy with the service. They took their time to wrap all my valuables and wooden furniture, even dismantled and assembled our beds. Impressed with the use of floor ruuners I had a good feeling I was in professional hands when nice voice greeted me on the phone, explaining the services, even advising me on how to pack items in boxes, then finally price matching a previous qoute Id been given. I was also offered free storage which I didn't need. I rather took the 5% seniors discount. I was also impressed to know that the company worked with charities such as the Minerva Found, I recommend Vega Line Moving to everybody. Thanks a lot.

Service cost: $3250

DO NOT USE THIS COMPANY. They do not care about your property. They try to over charge you and when I refused to pay the bill when dropping off, I was told to call the main office and they reduced the bill to the original amount I was quoted. Plus they crused boxes, damaging many items. They would not compensate me as they said they did not pack the items so there is no proof the items were in good shape prior to shipping. They damaged large pieces of furniture beyond repair and said that anything of value was to be declared prior to the move or it was not covered. Horrible horrible horrible experience.

Move size: Partial Move Service cost: $1371

They don't tell you your stuff is not insured, proceed to have an accident, destroy all furniture, try to charge me 600$ more than quoted to get delivered trash, I could go on and on (didn't inform me of accident and all my stuff trash until they movers arrived at my door..late by > 10 days), and trying to offer me 10% of my claim. What a joke. I only paid them half so they would unload what was left. They wanted 1650$, quoted 1150$.
Bunch of stuff didn't even arrive (coffee table, night table, boogie board bag), back seat of my car :(
Pic is what was left of my bed, all boxes had huge holes so that half the stuff that was left..was missing pieces (tea pot no base, entertainment unit no bars, etc, etc).

Service cost: $1000

I made the arrangement for a Moving from Toronto to Calgary. They told when I hire them it would take 2 weeks maximum.

39 days have passed, and we are still waiting for our things.

I called the company to ask the exact weight, to estimate the cost, and they only told me 'It was the estimated weight, a little bit more"

I asked for a delivery day, and I still got a "maybe this Thursday, but we will call you"

Finally, I got a weight of 1305 lbs (700 lbs lower than I previously told), and amount to pay of $1275 ($200 higher than I was told at the beginning, considering up to 2000 lbs) a deadline to pay before a specific day.. Even when I don't know when I'm going to get my stuff.

I asked compensation for all the money I had to expense getting where to sleep, where to cook, where to just sit down and eat, what to dress, etc. for more than a month. And their answer was "you can feel and contact whoever you want sir".

They don't even use the company name, they sell their services as IMP interprovincial Moving, and the representatives signs up their emails with no last name, like "Adam, J. IMP" or "Max. IMP".

Filed a complaint with the BBB - however, as mentioned in other reviews this company is not BBB accredited. Not surprisingly.

It is incredible how these types of companies are still allowed to operate in Canada.

So, be aware, do not fall in their tricky game.

TERRIBLE EXPERIENCE.

Move size: 1 Bedroom Home Service cost: $1267

This is the worst Mover ever you can use, first of all they low balled me with the price so I go with them then they charged me more than 50% of the original price . On top of that they are so unprofessional on different level :

- the mover who picked up my good did not use any moving blanket and did not care about my goods

- the movers who delivered my goods didn't even bother to wait for me to validate my things and left the building without even care about my signature for delivery

- their claim department does not care about clients and did not reply on emails

I had a terrible experience and I do not recommend this service even to my enemies. STAY AWAY FROM THOSE NONPROFESSIONAL COMPANY.

Move size: 1 Bedroom Home Service cost: $1800

I hired this company to move one bedroom and one living room and 5 boxes from Winnipeg to Toronto, and here the series for mischievous/fiascos they commited: 1.For the weight, they almost doubled the actual weight, they claimed that my small 2 rooms are 2500 lbs!! 2. For the additinal unapproved cost: $250 unapproved packing material and $80 undeclared fees because I paid by credit card 3. Scratches on my furniture, lost screws 4. They insist that I have to pay first before inspect my items 5. Claim department just evasive and argue with no logic, they even said that the agreement is with my daughter, not with me, although my daughter is a minor! 6. Movers refused to assemble the bedroom, although the agreement is to diassemble and assemble 6. Bottom line, I'll sue this company, but I have also to leave a feedback at every possible site to warn about this fraudulent company!

Service cost: $1800

DO NOT USE THIS MOVING COMPANY, EVER!!   I recently moved from Kitchener to Abbotsford. The movers at the Kitchener end were ok. I'll review them separately. Vega was dreadful. I got an email from the company I hired in Ontario on a Wednesday telling me that my delivery would be Saturday and Vega would call me Friday to schedule a time. They called Thursday afternoon insisting on coming the next day, Friday between 3-4pm. I could not convince Sam that I wasn't in a rush and wasn't ready for the delivery. Finally I gave up and agreed. They weren't at my home at 4:15pm so I phoned. Sam told me 1/2 a hour. They finally arrived at 6:30 pm after more calls. The guys basically threw my stuff into my condo, not caring where I wanted it placed. My daughter actually unwrapped all the blankets from the furniture. They left two hours later without placing any furniture, checking to make sure everything was here. They were in such a rush to leave that they left behind 3 moving blankets that had not been removed from the furniture. All the boxes were squished. They placed fragile boxes upside down. I did my own packing and must have done a good job because only 1 mug, 1 wine glass and one salad bowl broken. Oh, my teak coffee table was broken. They pushed it together, smiled and said "bandaid". One of them couldn't speak English at all, one spoke minimal English and the third fellow who seemed like an extra, spoke English. Communicating with them was dreadful. We felt intimidated by them.  .

Service cost: $2700